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DIRECTV, DISH Network Score High Satisfaction Ratings

Satellite television providers DISH Network and DIRECTV have to be happy with the latest customer satisfaction numbers, which show higher ratings than cable TV operators.

The American Customer Satisfaction Index, (ACSI) is produced by the University of Michigan. This years numbers have DIRECTVat the top of the list, with a score of 68. DISH Network received the second highest score with a 65. The index tops out at 100, and measures the customers overall satisfaction with their pay television company.

DIRECTV was quick to crow about their score, issuing a press release to recap their numbers. The overall rating among all cable and satellite providers combined was 64. While DIRECTV came out with the highest score for any individual company, the highest score overall was a 69 for the “All Other “category which includes several smaller cable companies such as RCN and Cablevision. While DISH Network’s score was the second-highest this year, it was their lowest score DISH Network has ever received.

Big cable once again brought up the rear in satisfaction scores. Notable numbers included Comcast at 54 and Time Warner at 59, but the companies were moving in opposite directions. Comcast’s score slipped 3.6% from last year, while Time Warner posted a 1.7% increase.

Comcast tied Charter communications for the lowest score among providers. Comcast has struggled with its poor-service reputation, as integrating acquisitions over the past few years has been the priority. Comcast claims it has hired 15,000 “front line” workers in the past 18 months in order to improve service.

13 Comments

  1. Having owned both Dish Network and Comcast in the same house, I can’t say I am more impressed with Dish Network’s service than Comcast’s. Ultimately if it comes down to pricing, then I guess dish has cable beat.

  2. I don’t know who responded to the customer survey, but I have had very bad experiences with direct TV.
    They quote a price, but will not give it to you in writing and then change the cost a few months later.
    I have requested repair to my box. (it doesn’t show Call ID from the phone. I send emails to customer service and they never reply.

    Could this survey be funded by Direct TV? I think that I may have to change companies.

  3. I can see why Direct TV and Dish Network have better ratings than cable. I’ve had Comcast and Time warner in the past, and those two have to be some of the worst run companies I’ve ever dealt with. With Direct TV, they always answer the phone fast, thought they arent as cheap as they used to be.

  4. direct tv should remove their comercial from the tv that said 99.percent rain or no rain their is always tv let me tell you something every time their is three drops of wate i my back patio the tv gos off form that is 99.percent no tv thank you

  5. directv is definetlely ten times better than comcast. it has way more channels and the internet is the best ever that anyone could ever think about buying. SO BEFORE YOU GO OUT AND MAKE A MISTAKE WITH COMCAST GO OUT AND GET DIRECTV BECAUSE IT HAS SO MANY MORE FEATURES THAN THAT comcast

  6. I’m a DISH Network consumer/employee and DISH strives to provide the best customer experience, as well, as give you the best rates in the pay-TV industry. DISH has the most HD channels and provides it free for all customers not just new customers like Direct TV. DISH also has award winning equipment and the most HD record time for a DVR. Find out more at the DISH website.

  7. I have had the three, Direct TV, Dish Network and Comcast. (I currently have Comcast) I?m going back to Dish Network, Direct TV is too expensive and Comcast SUCKS!!!! Comcast tells you $99 triple play package but that?s bs because my bills were always 250-.300 a month, and forget about their programming and their customer service! Im Im calling Dish Network right about now!! 🙂

  8. I moved from key west where i had comcast and was quite happy with it to port royal, sc(5mi from beaufort) and the only cable co is hargrey. OMG! HARGREY IS MORE HORRIBLE THAN YOU CAN IMAGINE. IT DOESN’T HAVE EVEN HALF OF THE CONVENIENCES OF COMCAST. FROM THE STONE AGES.

    YOU CAN TELL IF SOMETHING IS NEW OR RERUN, IT DOESN’T RECORD SOME PROGRAMS I HAVE SET TO RECORD, IF I HIT RECORD FOR SOMETHING AND DON’T REALIZE ANOTHER SCHEDULED RECORDING IS ABOUT TO START RECORDING, IT DOESN’T TELL ME, IT JUST DOESN’T DO THE SCHEDULED RECORDING. YOU CAN’T JUST LOOK AT ONE STATIONS PROGRAMMING. SEARCHING FOR SOMETHING YOU WANT IS ONLY A ONE LETTER SEARCH AND YOU HAVE TO SCRAMBLE THRU THE REST AND I STILL DON’T FIND IT, ETC., ETC., ETC.

  9. Don’t use direct tv they are price gouging have been to my house 14 times and are making me and my husband pay $298.39 for pay out and told us that that would send me the boxes and I could install them myself plus a direct tv tec told me if I needed anything to call him he left and I called him and told him my box was still freezing and he said I will be their in 1 hr never showed up I would not recommend direct tv to anyone if u are looking for a good tv service go dish we love it they will treat you right

  10. I’ve had Dish Network for 13 years and would never change. Due to a major accident I was stuck in a facility w/DirectTV. They had the worst service, channels cut and bad reception. I’d never have DirectTV even if it was free.

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